Terms of Service

These interim terms apply to the current GratefulStack and GratefulD services operated by PronoiaUK Limited. The service may include public pages, tribute and memorial ordering flows, customer account areas, supplier and delivery surfaces, partner workflows, and limited internal or review access tools.

The service is still in an early-stage operating phase. Features, fulfilment coverage, supplier participation, delivery methods, partner processes, and supporting workflows may change as the service develops.

Some parts of the service are public and can be accessed without login. Other parts require account access, email-based sign-in links, approved internal email addresses, limited review codes, or other controlled access methods.

If you use an account or access method, you are responsible for using accurate information, keeping your device and inbox secure, and not sharing access in a way that could expose another user, order, tribute, supplier workflow, or internal surface.

Supplier, florist, delivery, and partner participation is subject to acceptance, availability, coverage, safeguarding checks, and operational review. We may decline, pause, reroute, or manually review requests where location, safety, fraud, quality, compliance, or fulfilment constraints require it.

Nothing on the site guarantees that a particular supplier, delivery route, delivery window, partner, or fulfilment method will be available for a specific order or location.

If payments are offered, pricing, fees, taxes, subscription terms, and order details will be presented in the relevant checkout or order flow. Payment processing may be handled by third-party providers, and successful payment submission does not by itself guarantee acceptance, fulfilment, delivery timing, or uninterrupted availability.

Where an order, subscription, or payment needs to be reviewed, corrected, rerouted, paused, or cancelled for operational or compliance reasons, we may contact you using the details you provided.

You must not use the service to submit unlawful, abusive, fraudulent, infringing, harassing, misleading, or harmful content or requests. You must not attempt to access accounts, internal tools, or data that were not intended for you, interfere with the service, or use the service to test, scrape, spam, or disrupt operations without permission.

We may suspend, restrict, or remove access where we believe conduct creates legal, safety, operational, or trust risk.

The service is provided on an interim, evolving basis for early-stage review and operation. To the extent permitted by law, the service is provided without a promise that it will always be available, uninterrupted, error-free, suitable for a particular purpose, or available in every location or scenario.

Nothing on this page creates a legal guarantee about fulfilment outcomes, delivery timing, commercial availability, revenue, suitability, or business continuity. Final legal terms may be revised as the service, operations, and compliance review mature.

Questions about these interim terms can be sent to gratefulstack@gratefulstack.com.